Service Management

It’s time to “fix” the broken leadership and structures in public companies. The recurring theme of promise from a few people at the top w...

One Day Soon...we will no longer need to ask a doctor "How many times have you performed this surgery ?". The doctor will most likely be...

Here are a few thoughts on how the notions of mobile applications are changing. The initial launch of mobile applications was directed at...

I’m sure you’ve heard about Google’s venture into the use of drones.  Amazon is also working on a delivery system as are many other small...

A common problem facing business analysts and IT leaders is the question of ownership when trying to implement governance models in organ...

With all the process improvements and Lean initiatives that companies have deployed over the last 20 years, the HR department has changed...

While students want to make money in their jobs and employers want to obtain workers with relevant knowledge that can be applied, the end...

Cloud computing seems like a new twist on the ASP (application service provider) approach, but there are some key differences in that the...

Here’s a transformational idea that requires no new products, but aligns customer focus with cultural innovation to drive growth and impr...

A few thoughts & questions to stimulate thinking for a Demand Driven Model for Healthcare: Need to provide downstream visibility to impro...