Improve Quality
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  • Issues and problem resolution are typically managed in silos across the organization. 

  • Issues are typically solved as they come up with little understanding of the causal factors or impacts on other issues and problems

  • We keep seeing the same issues with products or processes 

  • Our customer support never has the right answer for customers

  • The business is constantly working with vendors to create their own solutions instead of working with IT

  • Our product returns and complaints are increasing 

  • Our billing service is constantly making mistakes 

  • We spend a lot of money qualifying and verifying materials from vendors

  • Issues impacting functional areas, supply chain, products, and services are harmonized and continually analyzed to guide priorities and decisions

  • We resolve issues by solving the right problems

  • We have a learning culture so we don’t see recurring problems

  • Customer support has very high regard by customers because they have the right information to address customer concerns

  • IT is our value-added partner for all areas of our business (strategic, operational, functional)

  • Our products and services are market leaders because of our inclusive approach to engage our customers, vendors, and employees on ways to improve quality and identify ideas

© 2020 by The Value Enablement Group, LLC. 

West Deerfield Township Deerfield Illinois United States

agility, innovation, value, sustainable growth, digital transformation, sustainability, digital customer journey, architecture, BizDNA, strategy, roadmap, modeling, adaptability, knowledge, policy

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